Welcome to Petal Foundry! We strive to provide high-quality products and excellent customer service. Please review our store policies below:

• All payments must be made in full at the time of purchase.

• We accept major credit cards, PayPal, and other secure payment methods available at checkout.

• Custom orders require full payment upfront to begin production.

• We currently ship only within the United States.

• All orders are shipped via PirateShip, with tracking provided once your order has been processed and shipped.

• Please allow 3-5 business days for processing and up to 7 business days for delivery, depending on your location.

• Expedited shipping options are available at checkout for an additional fee.

• Petal Foundry is not responsible for delays caused by the shipping carrier, weather, or other unforeseen circumstances.

• Custom and Digital Designs: These items are sold as-is and cannot be canceled or refunded after payment.

• Damaged Items: Non-custom items that arrive damaged may be exchanged for the same item. We will cover the cost of return shipping.

• Breakage Within 72 Hours: If an item breaks within 72 hours of delivery, we will replace it and cover return shipping.

• Final Sale: All other sales are final. However, we review concerns on a case-by-case basis to ensure fairness and customer satisfaction.

• We gladly accept custom orders, subject to our time and resource availability.

• Custom orders are finalized after customer approval of the design and payment.

• Please allow additional time for the creation and processing of custom items.

• Custom orders are non-refundable and cannot be canceled once production begins.